Refund policy

Returns & Credit Authorization

Returns are accepted only with prior authorization. To initiate a return, contact Customer Service at 1 818-6620618 or info@dentall.us, or reach out to your Sales Representative. Please ensure compliance with the following:

• Include your invoice and a clear reason for the return.
• Products must be in their original packaging, unmarked and securely packaged.
• Returns must be requested within 30 days of purchase. Late returns may incur a restocking fee.
• Report any order inaccuracies or shortages within 7 days of invoice date to qualify for credit.
• Return shipping costs apply.

Non-Returnable Items: The following are not eligible for return:

• Opened handpieces, small or custom equipment
• Special-order or non-stock items
• Personalized or imprinted products
• Opened computer hardware/software
• Hazardous or flammable materials
• Expired products or those that can’t be returned to the manufacturer
• Items marked as non-returnable
• Products requiring frozen storage or drop-shipped items